Frequently asked questions - FAQs

Do aluminum wall prints fade?

No, our prints do not fade. They are UV-resistant and can withstand cleaning agents. They can also be easily cleaned of dust without compromising print quality.

Are there color variations in the prints?

We use professional, high-quality printing machines that ensure top-tier quality and color consistency in our prints. However, please be aware that colors may vary slightly from what you see on your smartphone, monitor, or tablet screen due to differences in display settings, brightness, color schemes, and room lighting. We prioritize the quality of our prints and always aim to deliver products of the highest standard.

Can I return a product?

Yes, if you're not satisfied with your product, you have the option to return it within 14 days of receiving it. Please contact us via email at metalprintcraft@gmail.com before initiating the return process. We will guide you through the necessary steps for a smooth return. We advise against returning the product without prior email notification.

What if my order is damaged or lost in transit?

If your order is damaged upon arrival or lost during transit, please notify us. After verifying the damage or loss, we will provide an appropriate resolution.

Can I order a custom print of my own photo?

Yes, we offer personalized products in our store. You can find the link to customize your own print. Please be aware that the quality of the final print greatly depends on the quality of the photo you provide. If you have any doubts about the suitability of your photo for printing, please contact us at metalprintcraft@gmail.com for verification before making a purchase. We respect the privacy of our customers - any photos shared with us via email are stored securely for one month to cover potential reprint needs (such as damage during transit or production defects). After this period, they are permanently deleted. Rest assured, your images are never used for any other purposes or shared with third parties. Please refrain from submitting photos that could be considered inappropriate, offensive, or controversial.

How do I mount the aluminum prints on the wall?

Our prints are designed to be mounted easily using the included mounting kit, which requires no drilling into the wall. The installation process is quick and simple, with no need for additional tools.

Are all the necessary elements for hanging the wall print included in the package?

We provide ready-to-hang aluminum prints along with a mounting kit for wall installation using hooks. We invite you to visit our dedicated page, where we detail and show how to mount and unmount a picture using velcro.

Do you provide customer support on weekends/holidays?

We aim to respond to all inquiries within 24-48 hours, regardless of the day, including weekends and holidays.

Can I hang a vertical print horizontally or vice versa?

Yes, our versatile aluminum print mounting system allows you to hang the print in any orientation you prefer.

Can I have the design printed in a different orientation than shown in the listing?

If you prefer a different orientation than what is displayed in the listing, please reach out to our customer service at metalprintcraft@gmail.com before placing the order. Although altering the dimensions of the prints may be challenging due to their specific nature, we will assess the feasibility of your request to ensure we meet your expectations.

Do you create custom-sized wall prints?

Our catalog includes the 5 most popular sizes of aluminum prints. However, if you require a custom size, please contact us at metalprintcraft@gmail.com. We'll explore the possibilities of catering to your request.

Can you create aluminum prints from analog photos?

If you want to order an aluminum print based on a scanned analog photo, reach out to us at metalprintcraft@gmail.com. We will evaluate the feasibility of your request based on the quality of the provided scan.

How should I care for my prints?

Our prints are made of aluminum and can be cleaned with water, a soft cloth, eyeglass cloth, or glass cleaner. They are resistant to water, scratches, and have a degree of chemical resistance. However, we strongly advise against using harsh chemicals as they might damage the prints.

How many prints can be packed in one package?

The quantity of prints that can be packed in one package depends on their size and quantity. If you are considering a larger order, please contact us with a description of your needs, including the desired quantity and size, at metalprintcraft@gmail.com.

How long does production and delivery take?

Our goal is to process orders within 48 hours of receipt. Delivery times vary depending on the destination. In Europe, delivery usually takes no more than 7 working days.

Please keep in mind that holidays, natural disasters, or unforeseen circumstances can affect delivery times. Also, due to the ongoing impact of COVID-19, there might be logistics delays. We appreciate your understanding in these matters. If you wish to inquire about delivery status, don't hesitate to contact us at metalprintcraft@gmail.com.

Can I choose the date and time of delivery?

Unfortunately, we cannot guarantee specific dates and times for delivery as these are dependent on the carrier's schedule.

I want to make changes to my order or correct the details

We allow changes to orders within 24 hours of placement. Beyond this period, the order is forwarded for production and cannot be altered. If you need to make changes or corrections, please contact us with the specifics as soon as possible. Please be aware that this might result in a slight delay in delivery.

What are the payment options?

We accept all major credit cards (Visa, MasterCard, American Express), as well as payments through PayPal. We do not accept checks, cash, money orders, or payments on delivery.

How is my personal data protected?

We take data security very seriously. Your personal information is stored securely and we do not share it with third parties, except as necessary to process your order. All transactions are encrypted for your safety. For more information, please refer to our Privacy Policy.

Can I order prints for commercial use, such as in a restaurant or office?

Yes, our prints are suitable for both residential and commercial settings. If you have specific requirements or need help in choosing the right prints for your business, feel free to contact us at metalprintcraft@gmail.com.

Are gift cards available?

Yes, we do offer gift cards. You can choose from a variety of denominations suitable for any occasion. To purchase a gift card, please visit the dedicated section on our website.

Is there a discount for bulk orders?

We do offer discounts for bulk orders. Please contact us with your specific requirements and we will provide you with a personalized quote.

Do you ship internationally?

Yes, we provide worldwide shipping. However, shipping times and costs vary depending on the destination. For international shipping rates and times, please contact us at metalprintcraft@gmail.com.

Is it possible to preview my custom print before it is printed?

Yes, for custom orders, we provide a digital preview via email for approval before proceeding with the printing process. Please note that the digital preview should only be used as a reference, as colors and details might slightly differ in the actual print due to different screen settings and resolutions.